Privacy Policy
Effective Date: February 1, 2026
This website, lumkore.com, is operated by Zhengzhou Cisuo E-Commerce Co., Ltd. (hereinafter referred to as the “Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and complying with all applicable data protection laws and regulations.
Acting as the Data Controller of your personal information, the Company provides this Privacy Policy to inform you of the types of personal information we collect, the purposes for which it is used, and how it is managed, stored, and protected when you visit or make a purchase from our website.
This Privacy Policy (“Policy”) explains how your personal information is collected, used, shared, and processed when you access or use our website and related services (collectively, the “Services”). It also describes your rights and choices regarding your information and how you can contact us about our privacy practices.
By accessing or using our Services, you agree to this Policy. If you do not agree, please do not use our Services.
1. Information We Collect
| Type of Information | Examples | Collection Purpose |
|---|---|---|
| Personal Identification | Name, address, email, phone number | Order processing, account creation, support |
| Payment & Transaction | Payment method, transaction history | Purchase processing, refunds |
| Device & Technical | IP address, browser/device type, cookies | Site optimization, security, analytics |
| Communication | Emails, chat records, call transcripts | Customer service, order confirmation |
We do not knowingly collect personal information from children under 18 years old.
2. How We Use Your Information
Your data is only used for legitimate business purposes, such as:
- Fulfilling and managing purchases
- Processing payments and providing refunds
- Responding to your inquiries and requests
- Sending updates, promotions, or newsletters (with opt-out option)
- Improving and customizing our website
- Complying with legal obligations
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enhance your user experience
- Remember preferences
- Analyze site usage
- Deliver relevant ads
You may adjust your cookie preferences in your browser settings. Blocking all cookies may affect website functionality.
4. Sharing Your Information
| Recipient Type | Reason for Sharing | Examples |
|---|---|---|
| Service Providers | Fulfillment, payment, IT, marketing, analytics | Shipping companies, payment gateways |
| Legal Authorities | Compliance with laws or government requests | Tax reporting, fraud prevention |
| With Your Consent | As directed by you | Referrals, reviews |
We do not sell your personal information.
We require third-party partners to comply with strict data protection standards.
5. Data Security & Retention
- We implement industry-standard safeguards (SSL encryption, access controls).
- Your information is retained only as long as necessary for our operations and per legal requirements.
- In case of a data breach, we will take prompt corrective action and notify affected users per U.S. law.
6. Your Rights & Choices
| Right | Description |
|---|---|
| Access | Request a copy of your personal data |
| Correction | Update/correct inaccurate or incomplete information |
| Deletion | Ask us to delete your data (subject to legal exceptions) |
| Opt-Out | Unsubscribe from promotional emails at any time |
| Do Not Track | Configure your browser to send “Do Not Track” signals |
To exercise these rights, email us at: service@mail.lumkore.com
7. Children’s Privacy
Our Services are not intended for minors under age 18. If we learn that we have collected personal information from a minor without parental consent, we will promptly delete it. Parents/guardians may contact us to request removal.
8. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: service@mail.lumkore.com
| Company | Zhengzhou Cisuo E-Commerce Co., Ltd. |
| Address | Room 402, Block A, Yulan Building, Intersection of Yulan Street and Yuegui Road, High-Tech Industrial Development Zone, Zhengzhou, Henan Province, China |
| service@mail.lumkore.com | |
| Established | 2023-08-02 |
| Legal representative | Zhao Hong Jie |
| For returns, order changes, cancellations, or refunds | Please contact us at service@mail.lumkore.com |
| Business Hours | Monday to Saturday, 9:00 AM – 6:00 PM (excluding public holidays) |
| Unified Social Credit Code (USCC) | 91410100MACRY34H1Y |
| Customer Service Hotline | +86 177-2228-8244 |
| Website | https://lumkore.com |
| Postal code | 450001 |